Are your CSR‘s offering additional services to your clients?
The other day we talked about the tech aspect of mentioning additional services while we’re in the home or business, but it got me thinking that would be much easier short and long-term to have the CSR‘s in your office or office staff mentioning this to your customers and clients upon your initial contact why did that be I phone call, , An email, even a direct message through Facebook or other apps which you could integrate other things such as pre-recorded messages while they’re on hold, or when it’s through email or direct messaging you could send them a menu style option showing all of the offerings you have at the time. What this does is cut down on the amount of times you’ll need to scramble when the tech side is adding services on if the CSR‘s do it in advance you can plan your day much better. Make sure you doing things in combination with one another to make it most efficient and systematic, therefore when you train someone new it becomes much easier as it’s part of the culture. If you enjoy this video blogs or articles, please visit robmlyon.com today and sign up for email list, we will even send you a free e-book on how you can position yourself better with your service business. Also check out our podcast it’s loaded into our website as well as every platform out there!!￼￼￼￼￼￼￼￼￼￼
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