Are you managing your customers expectations? Are they looking for a diamond but you can only produce coal?
I’ve heard this more than once that we’ve had problems with the outcome of the jobs we do in a customer size. They are expecting one thing but we were only able to deliver X, yes some companies estimating programs or selling programs are showing up/given price/leaving and this is no way to do that. I found the customers and clients like and respect and should expect that you are the professional I can lay out the outcome that you can deliver. While it’s true we can only do the best we can, that is something you should forward to those purchasing your services. Managing proper expectations can and will be a true game changer for you going forward, as I said in the title, are your customers and clients expecting you to deliver the diamond but you can only deliver the coal? This is so important and if you’re looking at a job ahead of time that should be your project manager/sales person‘s job and if it’s the crew going out it is their responsibility to lay forth the expectations and the realistic outcome to the job. Promise less and overdeliver!
For more business building tips and a ton of great information including our podcast service without excuses feel free to visit Robmlyon.com or wherever you choose to listen to your podcast at!!
I’ve heard this more than once that we’ve had problems with the outcome of the jobs we do in a customer size. They are expecting one thing but we were only able to deliver X, yes some companies estimating programs or selling programs are showing up/given price/leaving and this is no way to do that. I found the customers and clients like and respect and should expect that you are the professional I can lay out the outcome that you can deliver. While it’s true we can only do the best we can, that is something you should forward to those purchasing your services. Managing proper expectations can and will be a true game changer for you going forward, as I said in the title, are your customers and clients expecting you to deliver the diamond but you can only deliver the coal? This is so important and if you’re looking at a job ahead of time that should be your project manager/sales person‘s job and if it’s the crew going out it is their responsibility to lay forth the expectations and the realistic outcome to the job. Promise less and overdeliver!
For more business building tips and a ton of great information including our podcast service without excuses feel free to visit Robmlyon.com or wherever you choose to listen to your podcast at!!